FAQs

FAQs2022-05-12T12:16:14+00:00

FAQs

What forms of payment do you accept?2021-05-03T23:43:30+00:00

We accept all major credit or debit cards through Paypal. You can use your credit or debit card to make payments through Paypal without having a Paypal account.

How should I store my product?2022-01-02T20:04:50+00:00

Store in a cool, dry area, away from heat and direct sunlight.

 

Can I return my product?2022-01-02T20:05:25+00:00

We accept returns and exchanges of unused items within 7 days of delivery. To initiate a return or exchange, please send an e-mail to info@muya.co.uk.

 

Where can I buy your products?2021-02-15T13:08:18+00:00

On our website and selected other sites. You’ll also find us at food fairs and shows: check out our website and Facebook page for the next event.

When will my order arrive?2021-09-14T15:16:29+00:00

We aim to dispatch products within 48 hours of receiving your order. We use Royal Mail (Second Class) for all our orders. Royal Mail aims to deliver with in three day but this can take up to 5 working days. If you still haven’t received your delivery after 5 working days, please email us on info@muya.co.uk.

 

How much is delivery?2021-09-14T15:12:48+00:00

We currently only deliver to postal addresses within the UK mainland. We charge £3.95 for postage and packaging on purchases under £35. For purchases over £35, delivery is free of charge.

Is your packaging recyclable?2020-08-13T19:03:38+00:00

Spices kits will be neatly packed in polythene bags, well-sealed with a sealing machine. Infused ghee will be packed in small airtight storage containers. We want to provide our customers with a packaging solution that will protect their product and maintain the shelf life of the product whilst causing the least possible amount of impact to the planet. We use recyclable and recycled packaging materials wherever possible.